How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

🙋♂️ Frequently Asked Questions (FAQs)

📦 Orders & Shipping

Q1: How does shipping work on your website?
A: We work with trusted global suppliers who ship directly to your doorstep. This allows us to offer you the latest products at competitive prices. Shipping times usually range from 5–10 business days, depending on your location.

Q2: Do you offer order tracking?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email. You can track your order in real-time using our Order Tracking page.

Q3: Why did I receive only part of my order?
A: To speed up delivery, we may ship items separately if they come from different suppliers or warehouses. Don’t worry—your remaining items are on their way!

💳 Payments & Refunds

Q4: What payment methods do you accept?
A: We accept Credit/Debit Cards, UPI, PayPal, and other secure payment options depending on your region.

Q5: Can I cancel or change my order after placing it?
A: Orders can only be canceled or modified within 12 hours of placement. Please contact us immediately if you need changes.

Q6: What is your refund policy?
A: If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery for a replacement or full refund. Full details are on our Refund Policy page.

🚚 Shipping Times & Costs

Q7: Do you offer free shipping?
A: Yes! We offer Free Shipping on most items. Some products may have a small shipping fee depending on the destination.

Q8: How long does shipping take?
A:

USA/Canada: 7–15 business days
UK/Europe: 7–20 business days
India & Asia: 10–20 business days
Australia/NZ: 8–18 business days

Note: Delivery may be delayed during holidays or due to customs.

🛍️ Products & Store Information

Q9: Where are your products shipped from?
A: Our suppliers are located in USA, China, India, and Europe, and your order may ship from the location closest to you with available stock.

Q10: Are your products original and good quality?
A: Absolutely! We carefully vet all suppliers to ensure high product quality, customer satisfaction, and reliability.

Q11: Do you have a physical store?
A: No, we are an online-only store, which helps us keep prices low and bring you exclusive online deals.

💬 Customer Support

Q12: How can I contact customer service?
A: You can reach us via:

Email: buystreamhelp@gmail.com
Contact Form: Available on our Contact Us page
We aim to respond within 24–48 hours on business days.

Q13: What should I do if I haven’t received my order?
A: If it's been longer than the estimated shipping time, please contact us with your order number. We'll look into it immediately and provide updates.